Doha Bank Visa Platinum Credit Card


Doha Bank Visa Platinum Credit Card offers an array of features and benefits, allowing you to enjoy the platinum side of life. With complimentary international airport lounge access, higher DOHA MILES on international spend, exclusive shopping and dining offers; your Doha Bank Visa Platinum Credit Card is accepted at millions of outlets worldwide, making shopping even more exciting.

Features & Benefits

Global Travel Benefits

Welcome to DOHA MILES, our loyalty program, which is offered exclusively for Doha Bank credit cardholders. DOHA MILES gives you the most rewarding way to earn and use your DOHA MILES Whether you want to fly first class to Paris or stay at a five-star hotel in Bali; your DOHA MILES will make sure that your next flight or holiday will be the most memorable one for you and your loved ones.

Earn DOHA MILES

Through the DOHA MILES Program, collect 1 DOHA MILE on every QAR 5 of purchases made locally. As a Doha Bank Visa Platinum Cardholder you can use your card on travel, hotel, dine-in etc. overseas and earn 25% higher than your DOHA MILES earned locally i.e. and 1 DOHA MILE for every QAR 4 spent internationally.

More Details about DOHA MILES

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For the first time in Qatar, as a Doha Bank Visa Platinum credit cardholder you can earn cashback exclusively at 2,500+ popular international brands. Whether you are purchasing air tickets through Qatar Airways or booking a hotel on Expedia, our cashback offer takes care of all your needs.

Shop online and get rewarded with up-to 30% cashback on 2,500+ popular international brands, such as Qatar Airways, Ali Express, Macy’s, Bloomingdale’s, Debenhams, Flipkart, Forever 21, booking.com, Expedia, and many more from around the globe.

The new cashback service comes with greater convenience of delivery to Qatar of your online purchases from your favourite brands from all over the world via Aramex Shop and Ship (S&S).

More Details about Global Cashback

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With your Doha Bank Visa Platinum Credit Card, you have complimentary access to premium lounges at airports worldwide, no matter what airline or travel class you have booked.

Veloce Lounges

Your Doha Bank Visa Platinum credit card gives you complimentary and unlimited access to premium airport lounges worldwide ensuring a serene and luxurious travelling experience. Simply present your Doha Bank Visa Platinum credit card, mentioning “Veloce” to enter and use the lounge. Complimentary access applies to the card member only.

Kindly note, participating lounges are subject to change any time; therefore it is recommended to visit veloceloungesoutlets.com for updated airport lounge locations and information prior to travelling.

LoungeKey

As a Doha Bank Visa Platinum card member you can also enjoy complimentary lounge access with Visa LoungeKey to 25 premium lounges worldwide. Simply present your Doha Bank Visa Platinum credit card, mentioning “LoungeKey” to enter and use the lounge with maximum of 6 visits per calendar year under the Lounge Key program. Complimentary access applies to the card member only.

Kindly note, participating lounges are subject to change any time; therefore it is recommended to visit www.loungekey.com/visaplatinumqatar for updated airport lounge locations and information prior to travelling.

Airport Dining Discount – Dragon Pass

As a Doha Bank Visa Platinum credit cardholder you can also enjoy discounts at more than 200+ restaurants at airports globally; a great way to spend time with family and friends before you fly, particularly where no lounge access is available or is too far away from the departure gate. Simply download the “Dine & Fly” App powered by Dragon Pass from the iOS App Store or Google Play store and register for FREE to avail discounts at partner restaurants at airports.

Learn more details about Lounge Access

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With your Doha Bank Visa Platinum Credit Card you now have more reasons to travel at any destination of your choice in style, comfort and luxury.

Up-to 12% Discount with Agoda

With your Doha Bank Visa Platinum Credit Card you can also enjoy access to 985,000+ hotels and vacation rentals globally with up-to 12% discount on bookings valid until December 2018.

Simply visit www.agoda.com/visamena and at point of payment input your Doha Bank Visa Platinum Credit Card to receive the discount. Discount will be applicable from the month the cardholder books and not when the hotel stay will take place.

8% discount on hotels.com

As a Doha Bank Visa Platinum cardholder you can enjoy 8% discount on hotels.com at the time of payment by inputting the promo code “VISA8”

Simply visit www.hotels.com/visa and at point of payment input your eligible Visa card and promo code “VISA8” to receive the discount.

  • URL only shows hotels that are participating in the promotion.
  • The promotion discount is 8%, and T&Cs apply.
  • Offer expires 31 December 2018.

Visa Luxury Hotel Collection

The Visa Luxury Hotel Collection comprises of 900 premium properties around the world that you can book for a holiday.

Enjoy the following benefits and offers when booking through www.visaluxuryhotels.com

  • Best available rate guarantee.
  • Automatic room Upgrade upon arrival.
  • Complimentary in-room Wi-Fi.
  • Complimentary continental breakfast daily.
  • $25 USD food or beverage credit.
  • VIP guest status.
  • 3pm check out upon request.

Visa Terms and Conditions Apply.

Fairmont Hotels

With more than 70 hotels globally, the Fairmont collection boasts some of the most iconic and distinctive hotels in the world.

As a Doha Bank Visa Platinum credit cardholders you can use your credit card to book stays at Fairmont Hotels & Resorts and enjoy the following Visa privileges:

  • Daily Breakfast for Two.
  • $25 Dining Credit (per stay).
  • Room upgrade (subject to availability at time of check-in).

To redeem this “Visa Appetite To Stay” offer and view participating hotels, please visit www.fairmont.com/visaappetitetostay.

Visa Terms and Conditions Apply.

YQ Meet and Assist

YQ is a global network of specialist airport meet & assist service partners. As a Doha Bank Visa Platinum credit cardholder you are eligible for personalized greeting and exceptional airport experience that your status deserves. The offers include:

  • Discount of up to 15% off retail rates at over 450 destinations globally.
  • Visa Platinum cardholders can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction.
  • Booking for the services must be made at least 72 hours prior to commencement of travel.
  • Offer not to be used in conjunction with other promotions.
  • Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

For more information, visit https://cemea.yqnowgroup.com/

Avis Car Rental

Avis Car Rental one of the world’s best-known car rental brands with a truly global footprint is now easily accessible with your Doha Bank Visa Platinum Credit Card. Enjoy hassle free access to a car of your choice when travelling abroad.

  • Up to 20% discount on Standard Rates, and up to 10% off of International Leisure rates.
  • Simply visit www.avisworld.com/visa to avail the offer.

Medical and Travel Assistance

With your Doha Bank Visa Platinum credit card enjoy your travels with peace of mind, regardless of where your journey takes you.

You can avail the following services such as:

  • Telephone medical advice.
  • Medical service provider referral.
  • Monitoring medical condition pre & post hospitalization.
  • Essential medicine and equipment delivery.
  • Dispatch of physician to cardholder location.
  • Medical evacuation and repatriation.
  • Legal referral.
  • Interpreter referral.

For more information please visit https://cardholderbenefitsonline.com

Global Customer Assistance Services

GCAS exists to provide you with the personal support and world-class customer service you expect when you are travelling while providing you with essential services when you need it the most.

Details of services:

  • Lost or stolen card.
  • Emergency card replacement.
  • Emergency cash up to US$5,000.
  • Emergency payment authorization.

For further information or queries please call: +9714 361 1234

Dining

Doha Bank Visa Platinum makes dining out rewarding. With hundreds of exclusive dining offers and experiences, Doha Bank Visa Platinum credit card caters for the most sophisticated and discerning of palates.

Your Doha Bank Visa Platinum credit card opens a whole new world of dining privileges and discount for you and your loved ones.

Doha Bank My Book Qatar mobile App provides you with exclusive ‘BUY ONE GET ONE FREE’ offers in Qatar, whenever you pay with your Doha Bank credit cards.

The app features more than 300 amazing restaurants including spas, leisure and kids’ activities in Qatar with great savings.

More Details about MBQ

Click here

With Doha Bank’s Premium Dining Program; you can now avail discounts of up to 35% at premium restaurants. Should you wish to treat your taste buds to one of our partner fine dining restaurants Doha Bank is always there to cater to your lifestyle.

For a complete list of partner restaurants please click here

Shopping Benefits

Doha Bank Visa Platinum gives cardholders the shopping benefits to make the most of every shopping trip. Whether it’s shopping for that furniture to decorate your home or wanting the latest electronics and gadgets, as a Doha Bank Visa Platinum credit card holders you will enjoy offers from all over the world.

Purchase Protection provides you with additional peace of mind every time you make a purchase. It protects you against theft or damage of purchased items, so you can focus on simply finding that perfect buy.

Applicability:

  • Full payment of purchased items must be made with your Doha Bank Visa Platinum credit card.
  • The protection is only applicable for New items only purchased with your Doha Bank Visa Platinum credit card.
  • Coverage is active for a maximum of 365 days from date of purchase.
  • Claims should be submitted within a maximum of 48 hours from date of incident.
  • Theft should be reported within 24 hours.

For further information and terms please visit https://cardholderbenefitsonline.com/

Extended Warranty adds real value to your Doha Bank Visa Platinum credit card. It doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, protecting you against the cost of repair and replacement of an item.

Applicability:

  • Full payment of purchased items must be made with your Doha Bank Visa Platinum credit card.
  • The protection is only applicable for new items purchased only purchased with your Doha Bank credit card.
  • Proof of full payment made with your Doha Bank Visa Platinum credit card is required.

For further information and terms please visit https://cardholderbenefitsonline.com/

Lifestyle Benefits

As a Doha Bank Visa Platinum credit card holder you now have access to Visa Golf offers at Doha Golf club and other participating Golf courses.

Simply call in advance to book or download the SpikesOn app to book and pay via the app.

Offer not valid in conjunction with any other offer or promotion.

You can now enjoy EXCLUSIVE complimentary and unlimited VIP Valet Parking at selected Mr. Valet locations in Qatar without the hassle of looking for parking space. Simply present your Doha Bank Visa Platinum credit card to a Mr. Valet attendant after availing the service.

You are eligible for complimentary and unlimited VIP valet parking service described above at the following locations:

Locations

  • Porto Arabia – The Pearl : Parcel 1, Parcel 1.2, Parcel 2, Parcel 3, Parcel 4, Parcel 5.2, Parcel 6, Parcel 6.1, Parcel 7, Parcel 8, Parcel 9, Parcel 10, Parcel 11, Parcel 12, Parcel 13, Parcel 14, Parcel 15, Parcel 16, Parcel 17, Parcel 18
  • Medina Central
  • Doha Festival City Mall
  • Hyatt Plaza Mall
  • Tawar Mall
  • Lagoona Mall
  • Novo Cinema – The Pearl

How to enjoy Complimentary and Unlimited Valet Parking with Mr. Valet

  • Mr. Valet attendant welcomes you at selected eligible locations and issues you a VIP valet parking ticket after receiving your vehicle.
  • The valet Parking attendant will park your vehicle at a safe and preferential parking spot for easy accessibility upon your departure from the location.
  • Upon your departure, the valet attendant will arrange for your vehicle after you present him with your valet ticket.
  • Before handing over the vehicle, the valet attendant will debit your Doha Bank Visa Platinum credit card for QAR 1 on POS machine.
  • Vehicle is handed over to you upon successful transaction on your credit card.
  • In case of unsuccessful transaction, the customer will have to pay the actual valet charges by Mr. Valet.

Doha Bank brings you a sparkling deal. As a Doha Bank Visa Platinum Credit Card holder, you can now EXCLUSIVELY enjoy fast, convenient and professional mobile carwash services in partnership with Hi Wash, delivered right at your doorstep.

Hi Wash’s personnel will visit your work or home at your convenience and provide you with a luxury car wash service that includes complete cleaning and car washing of your vehicle leaving your car spotless, protected and polished within a few minutes. From the exterior paint and rim, to the interior leather, upholstery, vinyl, and carpet, Hi Wash will give an unrivalled and excellent service.

How to enjoy Complimentary car wash with Hi Wash:

  • Contact the Hi Wash booking hotline at +974 4408 7333 to book your “Elite Package” mobile car wash service appointment.
  • The Customer Services team will communicate the procedure clearly, ensuring that you understand the terms of use of the services prior to confirming your appointment.
  • Appointment needs to be made at least 3 working days prior to your desired visit date.
  • The Hi Wash team will visit your provided location and complete the service at your location.
  • Upon completion of the service, the Hi Wash personnel will debit your Doha Bank Visa Platinum credit card for QAR 1 on POS machine.
  • Vehicle is handed over to you upon successful transaction on your credit card.
  • In case of unsuccessful transaction, the customer will have to pay the actual washing charges by Hi Wash.
  • Customer can avail only one car wash per car per month.

Now you can enjoy great Saturday shows on VOX Cinema – Qatar using your Doha Bank Visa Platinum credit card.

Buy VOX Cinema tickets online using your Doha Bank VISA Platinum credit card and get 50% off on Saturday movie shows. To avail the offer simply visit VOX Cinema’s Qatar website and log in as a VOX member or sign up to avail the offer.

VISA and VOX Cinema terms and conditions apply. For further information on the offer please
click here

Details of the offer as follows:

  • Cardholders must purchase tickets online at the following URL:
    https://qat.voxcinemas.com/.
  • Cardholders must choose the Visa offer on the VOX Cinema website.
  • 50% discount only applies on Saturday show times.
  • Cardholders can purchase a maximum of 20 tickets in a month.
  • Terms and condition apply.

Additional Benefits

Chip and PIN (Personal Identification Number) is a smart card payment system that provides an extra level of security on your credit card. You will be required to enter your PIN to complete your transactions. Your PIN is important because it limits the risk of fraud on your card and helps give you extra peace of mind.

Your PIN will be received along with your credit card. However; if your wish to change your PIN you can visit any of our nearest ATMs. In case of lost PIN all you need to do is contact our 24/7 helpline at 4445-6000 or your branch and you can collect your PIN from your desired branch or card centre within 2 business days.

This will be the typical scenario when paying for your purchases:

  1. Hand over your Doha Bank Visa Platinum credit card to the cashier.
  2. The cashier will insert your credit card into the card reader and key in the payment amount.
  3. You will be handed the card reader for you to verify the amount.
  4. Enter your 4-digit PIN. Please keep the keypad covered so that no one can see your PIN.
  5. Once your PIN has been accepted, a transaction slip will be printed.
  6. Your credit card will be handed back to you along with transaction slip once your transaction is complete.

What if the merchant does not have a Chip and PIN device?

While most merchants are already equipped with Chip-and-PIN-enabled devices, there are still some who have yet to upgrade. When you encounter such merchants, your Doha Bank Visa Platinum credit card’s magnetic strip will be swiped, and you will be asked for your signature. Please note, that more and more merchants are being equipped to have Point of Sale terminals that allow credit cards to read the information on the chip located on the front of the credit card.

What if someone asks me for my PIN?

Kindly remember that Doha Bank or any of our representatives will never ask for your PIN, no matter what the situation may be. Your PIN is very valuable, and we strongly recommend no one but you know it. Also know that writing it down could increase the risk of someone finding out what your PIN is. Should you ever believe that someone other than you might know your PIN, please contact us immediately.

Won’t people be able to see me enter my PIN on the PIN device?

Please take every precaution possible to ensure no one sees the digits you enter on the PIN device. Some of our recommendations to prevent other people seeing your PIN being inputted include shielding the number pad with your other hand and tilting the device away from any person around you. We cannot stress enough how important it is to ensure that only you know your PIN.

Will I be held liable if my Chip and PIN card is lost or stolen?

In the unfortunate event that your credit card is lost or stolen, please notify us immediately by calling 4445-6000. You will not be liable for any transaction that is made after you report your card lost or stolen to us. The SMS notifications on your Doha Bank Visa Platinum credit card, is to keep you informed of any activities on your credit card(s).

3D Secure when paying online!

The 3D Secure™ feature offers enhanced security when you pay online with your Doha Bank Visa Platinum credit card on websites. This ensures that only you as the credit cardholder will be able to complete the online transaction.

How does it work?

  1. After entering card details, you will be forwarded to 3D secure page (if merchant is enrolled for 3D secure program).
  2. A One Time Password (OTP) is sent to your mobile number and email ID (as registered in our records).
  3. Enter the OTP to complete the transaction.

If you have not received OTP on your bank registered mobile number or email ID, please contact our 24 x 7 customer service number +974 44456000.

Use your card to withdraw cash up to your allowed cash limit from any ATM around the world with the VISA® logo, and never worry about not having cash when you need it again.

If you would like to share the benefits and privileges that you enjoy on your Doha Bank Visa Platinum credit card with your loved ones, simply apply for a supplementary card.

  • Easy and simple application process – call us to apply or simply apply online at www.dohabank.com.
  • Quick processing and delivery – with minimal documentation required.
  • Supplementary cards for your immediate family members.
  • Convenient – as the primary cardholder, you have the option to set separate credit limits from your basic limit on your supplementary card(s).

To apply for your supplementary card(s) and for more information, please call us on our 24/7 helpline at 4445-6000, or at +974-4445-6000 if you are outside Qatar.

Complimentary SMS alerts on your mobile phone regarding instant notifications of all your credit card transactions.

Register for e-Statements by placing your request on DBank Online and receive your statements electronically and free of charge, as well as doing your part for the environment by going paper-free!

Protect your credit card

  • Do not share your PIN with anyone.
  • Report lost/stolen/damaged cards immediately.
  • Only use your card online with secure websites.
  • Never give your card information when in doubt.
  • When you receive a new card, destroy your old card by cutting it in half.
  • Make sure that you sign any receipts (if required) with the same signature on the back of your card.
  • Report any suspicious activity to us immediately.
  • Retain all transaction receipts until they are reflected in your statement.

Caring for your credit card

  • Do not bend your card or leave it exposed to sunlight.
  • Do not scratch the magnetic strip.
  • Do not place two cards with magnetic strips together.
  • Do not leave your card on or near any electronic gadget.

Before you start using your Doha Bank Visa Platinum credit card

Your credit card will need to be activated once you are in receipt of your card. If you wish to use your credit card immediately, whether for physical use locally or internationally or online once you receive it, please call us on (+974) 4445-6000 and we will activate your card on the spot.

  • Read the ‘Credit Card Terms and Conditions’ on the credit card application form before signing and the online ‘Schedule of charges’ by visiting www.dohabank.com
  • Sign your credit card with a ballpoint pen. The signature panel is found on the back of your credit card. Signing your credit card will prevent any possible misuse.
  • To reissue your PIN please log on to your DBank Online and place a service request and the PIN will be sent to your branch or card centre as per your request.
  • Keep a photocopy of the front and back of your credit card(s) for your records, once you have signed on the signature panel.
  • Ensure you do not keep your PIN with your credit card and do not disclose your PIN to anyone.
  • Ensure your personal information is always up to date and please keep us informed of any changes in your particulars, such as address, telephone number(s), or email when change occurs.
  • Quote your 16-digit credit card account number in all correspondence and payments.

Know your Doha Bank Visa Platinum credit card

Front:

Visa Platinum credit card - Front

  1. Your 16-digit credit card number will be embossed here.
  2. Your credit card is accepted at all ATMs and retail stores around the world that display the VISA® logo.
  3. Your name should be accurately embossed on your credit card, for you are the only person authorised to use it. If your name is embossed incorrectly, please contact us immediately.
  4. Your credit card expiry date embossed here as ‘VALID THRU’ shows the period up to which you may use your credit card. This extends up to the last day of the month shown. You will be sent a renewed card before this date. Please do not use the old card once your new card has been activated.
  5. Your Smart Chip holds vital data and is designed to make transactions even more secure.

Back:

Visa Platinum credit card - Back

  1. Your signature panel is the white area above. Please ensure you sign on it before you start using your card.
  2. Your credit card is accepted at all ATMs around the world that display the Plus logo.
  3. Your unique credit card verification value is embossed here. This 3-digit verification value is required to make online payments. Please do not share this number with anyone.
  4. Your magnetic strip contains coded information for the security of your credit card.
  5. Your key contact number for all credit card-related enquiries.

Note:

Doha Bank’s retail, commercial and corporate products are granted at our sole discretion and are subject to the Bank’s terms, conditions and acceptance.