Important Notification about your new Mastercard Debit Card


Please be notified that your VISA Debit Card will be replaced with the new Mastercard Debit Card. The new debit card comes with unmatched benefits and enhanced security.

Your new debit card will be delivered to you by Qatar Post at your preferred address. Please ensure that a copy of your QID (Qatar Identity Document) is readily available at the time of delivery of the new debit card.

For all New to Doha Bank customers bank will issue the new Mastercard Debit Card at the time of account opening.

What’s next?

Activate your debit card now in the following easy steps via our online banking portal or mobile banking application once your card is delivered:

How to activate via DBank Online and Mobile Banking Application:

  • To activate debit card through Online Banking, login and click on ‘Card Activation’ located under Cards. For activation through Mobile Banking, login to the app and click on ‘Activate Cards’ located under Request Services.
  • Select the card type you wish to activate.
  • Select the respective card and set a 4-digit PIN of your choice.
  • Click ‘Validate and Generate OTP’.
  • Authenticate the OTP that has been sent to your mobile device.
  • A confirmation SMS will be sent to your registered number informing that your card has been activated successfully.
  • Your card is now ready for use.

How to activate via Call center:

  • Step 1: Call customer care at +974 4445 6000.
  • Step 2: Verify yourself and generate the One Time Password (OTP) over the call.
  • Step 3: Visit your nearest Doha Bank ATM to set your PIN, with the OTP sent to your registered mobile number.

What should you do with the old debit card?

Once you have activated your new card and set the PIN, your old card will be deactivated. To avoid any misuse, kindly destroy the old card.

  • Kindly take note of your new debit card number, expiry date and the three-digit security code at the back of your new Mastercard Debit Card.
  • Also, your new debit card is contactless enabled. So, simply tap to pay at contactless POS terminals.
  • Please ensure that the first use of your new debit card is on an ATM or POS in order to activate contactless functionality on your debit card.

Get ready to enjoy the following features and benefits with your new debit card:

Doha Miles – Qatar’s best loyalty program

Get rewarded on all international transactions including purchases, online shopping, ATM withdrawals and also on local online purchases.

Contactless Payments

Your new card is contactless enabled. Simply tap to pay for purchases at contactless POS (Point of Sale) terminals. To start using the contactless feature your first transaction after activating your card should be a contact transaction (which means Pin based transaction on either an ATM or POS machine). You can perform upto 3 consecutive purchase transactions using your contactless card. Value of each transaction can be maximum of QAR 100. Every 4th consecutive transaction would require PIN to complete the purchase and to continue doing contactless purchases.

Shop online with enhanced security

Now, shop, pay bills and do more, online! Enjoy a secure online shopping experience with Mastercard SecureCode and Qatar Central Bank – Q-PAY payment gateway.

For a host of exciting services and benefits please click here and choose your respective card type for further information or contact our customer care in case you need further clarification or assistance.

We wish you the most rewarding experience with your new Doha Bank Mastercard Debit Card!

Note:

Doha Bank’s retail, commercial and corporate products are granted at our sole discretion and are subject to the Bank’s terms, conditions and acceptance.