Doha Islamic, the Islamic Banking window of Doha Bank has been certified with the coveted ISO 9001:2008 Certification for its Quality Management System. Doha Bank is the first bank in Qatar to obtain this certification for its Islamic Banking division. The certification marks yet another milestone in Doha Bank’s progressive growth, in ensuring superior quality services to its customers. Doha Islamic received the certification from the world-renowned certification body, Société Générale de Surveillance (SGS). The certification covers all branches and operations of Doha Islamic. Doha Bank has already achieved ISO 9001:2008 for its conventional banking operations, ISO 27001 for Security Standards and ISO 20000 for IT Service Management.
ISO 9001:2008 specifies international standards for a quality management system, which ensure that an organization demonstrates its ability to consistently provide products or services which meet the customer expectations and at the same time satisfy the applicable statutory and regulatory requirements. This is done with an aim to enhance customer satisfaction through the effective application of the system, which includes a processes that ensures continual improvement as well as conformity to requirements.
On having obtained the ISO 9001:2008 certification, Doha Bank Group CEO, Mr. R. Seetharaman said “Doha Bank always strives to maintain global standards and we are proud to achieve another “First in Qatar” for the quality standards that we maintain. The highest standards of service delivery require an ongoing quality introspection, to enable efficiency in delivery and convenience to the customer, which we are committed to providing by following international best practices and standards. With Doha Islamic having obtained the ISO9001:2008 recertification, we will continue our journey towards providing best-in-class quality. This achievement further reinforces our commitment to ensuring that our Customers remain the core focus of our business, and that we provide them with the best of services in the market.”
Executive Manager and Head of Doha Islamic Mr. Nael Zahi R El Zagha, went on to say that “With direction from the Board of Directors, the Management Team of Doha Islamic has since its inception, always aimed at adopting the best of Islamic Banking practices by adhering to global standards in order to render Sharia compliant services to its customers. By having attained ISO 9001:2008, Doha Islamic continues to ensure the highest of International Standards across all its branch operations which will enable us to better serve our valuable customers.”