Doha Bank Achieves Re-Certification to ISO20000


Doha Bank, a prime and progressive bank in Qatar has been recertified the coveted ISO20000 certification for its continuous compliance to global standard. Doha Bank was the First organisation in the GCC to have achieved the ISO/IEC 20000 in 2007 and still remains the only financial organisation in Qatar to be accredited. We have already achieved ISO27001 security standards and ISO 9001:2000 certified processing standards.

ISO20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Doha Bank has define its policy for IT Service Management as “To adopt and adapt state of the art IT technology integrating people and IT to support and improve all business processes”

“Doha Bank always strives for global standards and we are proud to be a pioneer in this region for implementation of best IT practices” Mr. R. Seetharaman, Group CEO said. He also expressed his satisfaction on achieving the unique milestone of being the only bank in GCC to be ISO/IEC 20000 certified thus ensuring compliance with the global standards.

“Highest standard of service delivery requires ongoing innovation on Information Technology thus enabling efficiency and convenience of banking service. In order to ensure we meet the goal of quality of service, we are committed to follow international best practices and standards. With the recertification, we will continue our journey towards being the best in class in IT Service Management.” Mr. Gerard Terrance Fitzgerald, AGM-Technology & Operations, said.

“Doha Bank IT Department is on journey of continuous improvement for its support services to all users of Doha Bank. To ensure that the investments in Technology reach our customers at their convenience, we have set IT service standards in global terms. This major milestone was achieved with the joint efforts of all IT teams, led by Mr. Saheem Mohammad Ibrahim, Manager-IT Service Management and GRC” Mr. U.V.K Kumar, Head of Information Technology Department said.

ISO/IEC 20000 consists of two parts: ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1.